SHAREHOLDER SERVICES
ASSISTANCE TO GRUPO AVAL SHAREHOLDERS AND INVESTORS
How does Grupo Aval's shareholder and investor assistance service work?
Grupo Aval offers specialized assistance channels to promptly handle inquiries regarding shares, share ledger administration, and related procedures.
To ensure the highest standards of corporate security and efficiency, these services have been delegated to and are operated by Deceval S.A. since April 2007, the leading entity responsible for securities custody and administration in Colombia.
SHAREHOLDER ASSISTANCE CHANNELS
Help Line 1
(601) 307 7127
Help Line 2
(601) 313 9000
Toll-Free
018000 111 901
PETITIONS, COMPLAINTS AND CLAIMS RELATED TO SHAREHOLDERS:
For in-person requests Shareholder Services Office at Deceval S.A.
Carrera 7 # 71- 21 Tower B – 12th floor, Bogotá
For electronic requests Email
sac.co@nuamx.co (Grupo Aval share ledger administrator)
SHARE CONVERSION
Shareholders may send share conversion requests to the Edificio Banco de Occidente
Carrera 13 # 26A - 47 - 23rd Floor, Bogotá – Investor Relations.
DECEVAL LINKS OF INTEREST
PQRS
Petitions, complaints or claims
Forms
For Shareholders, Direct Depositors, Issuers, and Administrators
GRUPO AVAL INVESTOR RELATIONS CONTACT
Contact Person:
Nicolás Noreña Trujillo
Financial Planning
and Investor Relations Manager
Phone
(601) 743 3222 Ext: 23400